Copyright 2004-2013 Northern State Auto, Inc. 210 South Walnut Street  Elmira, New York   14904    607-734-3752      Toll Free   888-803-8319     Web Design by Marlene Andes
YOUR OPINION COUNTS!!!
CUSTOMER OPINIONS
SURVEY RESULTS As Of:  JUNE 19, 2019     (New Survey began October 15, 2006)
NUMBER OF RESPONDENTS
375
SERVICE STAFF
EXCELLENT
GOOD
FAIR
POOR
N/A
Personable::
271
11
0
0
67
Friendly:
275
8
0
0
65
Helpful:
270
10
0
0
66
VEHICLE
EXCELLENT
GOOD
FAIR
POOR
N/A
Cleanliness:
326
51
0
0
0
Presentation:
337
37
0
0
0
Function:
315
42
1
0
0
SALES STAFF
EXCELLENT
GOOD
FAIR
POOR
N/A
Personable:
358
13
0
0
0
Friendly:
360
11
0
0
0
Helpful:
349
16
0
0
0
CURRENT CUSTOMER SATISFACTION RATING :   100%   
BASED ON CUSTOMER OPINION SURVEYS RETURNED TO US FOR ALL CERTIFIED VEHICLES & VEHICLES WITH A SALES PRICE OF
$5000+ (TAX AND DMV NOT INCLUDED)  VEHICLES WITH LESS THAN 125000 MILES AND 10 YEARS OLD OR LESS.   EXCEPTIONS MAY
APPLY
SURVEYS ON FILE FOR VIEWING
 
EXCELLENT
GOOD
FAIR
POOR
N/A
How were your warranty claims handled (if any)?
97
17
0
0
183
Overall rating of our Dealership:
297
17
0
0
1
Would you recommend us to others?
YES
NO
      
 
330
0
 
 
 
Counter
CUSTOMERS DO NOT HAVE TO SUPPLY THEIR NAME ON THE COMPLETED SURVEY SENT BACK TO US.  HOWEVER, WE CANNOT MAKE CONCERNS
CORRECT UNLESS WE ARE AWARE OF ANY COMPLAINT OR CONCERN AND GIVEN THE CHANCE TO CORRECT ANY ACTUAL & LEGITIMATE DEFICIENCIES  
THAT MAY OR MAY NOT EXIST.  IF NOT GIVEN THE OPPORTUNITY TO MAKE SUCH CORRECTIONS OR SHOULD A CONCERN BE INVALID; NORTHERN STATE
AUTO RESERVES THE RIGHT TO NOT PUBLISH SURVEY RESULTS.
Note to consumer:  We try to be perfect and produce perfect products.  In reality this does not always occur - pertaining to this type of
business.  We do try!  Additionally, sadly, we do not exist in a perfect world.