Copyright 2004-2013 Northern State Auto, Inc. 210 South Walnut Street  Elmira, New York   14904    607-734-3752      Toll Free   888-803-8319     Web Design by Marlene Andes
YOUR OPINION COUNTS!!!
CUSTOMER OPINIONS
SURVEY RESULTS As Of:   MARCH 28, 2018     (New Survey began October 15, 2006)
NUMBER OF RESPONDENTS
358
SERVICE STAFF
EXCELLENT
GOOD
FAIR
POOR
N/A
Personable::
258
10
0
0
66
Friendly:
260
7
0
0
64
Helpful:
256
9
0
0
65
VEHICLE
EXCELLENT
GOOD
FAIR
POOR
N/A
Cleanliness:
308
51
0
0
0
Presentation:
318
37
0
0
0
Function:
297
43
1
0
0
SALES STAFF
EXCELLENT
GOOD
FAIR
POOR
N/A
Personable:
342
13
0
0
0
Friendly:
341
11
0
0
0
Helpful:
331
16
0
0
0
CURRENT CUSTOMER SATISFACTION RATING :   100%   
BASED ON CUSTOMER OPINION SURVEYS RETURNED TO US FOR ALL CERTIFIED VEHICLES & VEHICLES WITH A SALES PRICE OF
$5000
+ (TAX AND DMV NOT INCLUDED)  VEHICLES WITH LESS THAN 125000 MILES AND 10 YEARS OLD OR LESS.   EXCEPTIONS MAY
APPLY
SURVEYS ON FILE FOR VIEWING
 
EXCELLENT
GOOD
FAIR
POOR
N/A
How were your warranty claims handled (if any)?
92
17
0
0
173
Overall rating of our Dealership:
280
17
0
0
1
Would you recommend us to others?
YES
NO
     
 
313
0
 
 
 
Counter
CUSTOMERS DO NOT HAVE TO SUPPLY THEIR NAME ON THE COMPLETED SURVEY SENT BACK TO US.  HOWEVER, WE CANNOT MAKE CONCERNS
CORRECT UNLESS WE ARE AWARE OF ANY COMPLAINT OR CONCERN AND GIVEN THE CHANCE TO CORRECT ANY ACTUAL & LEGITIMATE DEFICIENCIES  
THAT MAY OR MAY NOT EXIST.  IF NOT GIVEN THE OPPORTUNITY TO MAKE SUCH CORRECTIONS OR SHOULD A CONCERN BE INVALID; NORTHERN STATE
AUTO RESERVES THE RIGHT TO NOT PUBLISH SURVEY RESULTS.
Note to consumer:  We try to be perfect and produce perfect products.  In reality this does not always occur - pertaining to this type of
business.  We do try!  Additionally, sadly, we do not exist in a perfect world.